![]() We were informed prior to our arrival that only certain small areas of the lodge are affected by the refurbishment and that it would not affect our stay. The current state of renovation and construction is downplayed by management to the point of being a lie. After insisting on housekeeping, we went out for the day and returned later to discover that housekeeping had left our door slightly open and unlocked, thereby leaving all our belongings at risk. The toilet was so outdated in the second bathroom that inside the bowl was rusted and grossly dirty. After that, we learned our lesson and ended up covering the bathroom floor with towels to soak up the water as we showered. Initially, I didn't realize there was a problem so I ended up slipping in a pool of water as of the very first shower. The shower curtain in the walk-in shower stall of the second bathroom wasn't long enough to prevent water from spraying onto the bathroom floor so the floor was always wet and a safety hazard. Despite complaining, it was still there upon checkout. The room was never vacuumed - before or after we arrived - considering we arrived to find gum wrappers left on the floor along with a big sticky piece of gum that was squashed into the carpet right beside one of the beds. But even a text wasn't a guarantee, nor were our expectations met when they finally showed up considering one bed was made with stained sheets, and the wet towels and bathmat were only folded and put back into place, thereby making it "look" like they had been replaced. Some staff members claimed that housekeeping is not allowed to enter your room after you've checked in while others insisted that guests must use the Great Wolf text bot called "Willow" in order to request housekeeping services. Plus, the staff contradict each other with their explanations. Although the website promises daily housekeeping, this is not the case. We opted for a Grizzly Bear Suite and were extremely disappointed by the condition of the room. Hotels near Stroudsburg School of Cosmetology Stroudsburg, PA.Hotels near East Stroudsburg University of Pennsylvania.Hotels near East Stroudsburg State University.Great Wolf Lodge Pocono Mountains Rooms.Great Wolf Lodge Pocono Mountains Features.Hotels near Great Wolf Lodge Pocono Mountains.I probably would have put three stars because of the initial service but the food was very good. Once they brought water and took our food order at the same time, the food came out in a timely fashion. Took another 10 minutes to get glasses of water after being given menus. Several staff were standing around chatting and we almost got up and left thinking they weren't serving yet since no one even acknowledged our arrival. Took almost 5 minutes for someone to bring us a menu and offer water. When we arrived we were the only table and service was a little slow. Took about 15 minutes to get my wrap while everyone else was eating. When our food was delivered, they brought me a flatbread instead of my wrap. I ordered the buffalo chicken wrap which was very good with a thin wrap and grilled chicken. Another friend had the cali salad which was good but small. Two had the turkey BLT which they raved about. Stopped for lunch while shopping with a group of friends. Restaurants for Group Dining in Tannersville.Mediterranean Restaurants in Tannersville.Italian Restaurants for Families in Tannersville.Gluten Free Restaurants in Tannersville.American Restaurants with Outdoor Seating in Tannersville.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near (MMU) Morristown Municipal Airport.Hotels near (AVP) Wilkes-Barre Intl Airport.Hotels near (ABE) Lehigh Valley Intl Airport.Hotels near Camelback Lodge & Indoor Waterpark.Hotels near Camelback Mountain Adventures.Hotels near Camelback Mountain Ski Resort.Hotels near Camelbeach Mountain Waterpark.
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